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Sutherland Off Campus Hiring 2025 – Customer Support Associate (Freshers Eligible)

 💼 Company: Sutherland

📍 Location: Chennai, India (Work from Office)
🎓 Eligibility: 0–2 years | BCA / MCA / BCS / BSc / BE / BTech / Freshers Welcome
🗓 Posted: 2 days ago
📅 Apply Before: January 31, 2026

About Company

Sutherland is a global leader in customer experience and business process transformation. Combining advanced technologies with human expertise, Sutherland helps clients improve interactions, personalize experiences, and build stronger customer relationships.

Job Description

We’re looking for extroverted, energetic customer support associates who can handle queries effectively and maintain a positive brand image. This role requires multitasking skills—typing documentation, navigating systems, and talking to customers simultaneously.

Key Responsibilities

  • Be the first point of contact for B2B customers via chat and email.

  • Provide timely, accurate, and professional responses within SLAs.

  • Own each interaction—proactively solve problems and keep customers happy.

  • Handle sensitive issues with empathy and professionalism.

  • Maintain detailed and accurate records in company systems.

  • Meet KPIs: quality, productivity, attendance, and first-contact resolution.

  • Suggest improvements and report recurring issues.

Qualifications

  • Good verbal and written communication in English.

  • Strong customer service mindset and email etiquette.

  • Ability to empathize, manage time, and work independently.

  • Familiarity with Windows OS and multi-channel communication.

  • High school diploma or higher.

  • Freshers welcome (0–2 years experience).

Job Details

📍 Location: [Sutherland A1 Block, Shriram Gateway Parks, Perungalathur, Chennai-63]
⏰ Shifts: Rotational (day & night)
📆 Working Days: 6 days/week (1 rotational off)

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📌 Apply Now: Click Here to Apply on Official Website

Disclaimer: This job post is for informational purposes only. Please verify details on the official career page before apply 

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